We ship within New Zealand and use Castle Parcels as our courier company. We do not ship overseas.
Shipping is FREE for all orders $50 or more. The shipping and handling fee options for all orders under $50 are:
- $5.00 Courier - no signature
- $5.50 Courier - with signature
- $7.50 Rural Delivery
UDPATE FOR 22 SEPTEMBER 2021 || COVID-19 ALERT LEVEL 3
- Auckland is now in Alert Level 3.
- We are dispatching all orders within 1 - 2 working days.
- There may be delays with the courier network due to extremely high demand.
- The courier company cannot accept any signatures within the Auckland region while at Alert Level 3, therefore please select the no signature option when choosing your shipping option.
- There is currently no click-and-collect option available during Level 3.
Please choose carefully, as we are an outlet store, we do not offer returns or an exchange if you have changed your mind about an order.
If goods are faulty (& this hasn't been disclosed when purchasing), we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2-5 business days), the time it takes us to process your return once we receive it (1 to 3 working days), and the time it takes your bank to process our refund request (2 - 5 working days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.