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Shipping & Returns

Shipping

COURIER DELIVERY

We ship within New Zealand and use Castle Parcels as our courier company.  We do not ship overseas.

Shipping is FREE for all orders $100 or more.  The shipping and handling fee options for all orders under $100 is $6.00. Please specify in the comments field if a signature is required.

Click and collect is NOT available while New Zealand is in the Red Setting of the Covid-19 Protection Framework.

UDPATE FOR 24 January || COVID-19 Protection Framework - Red

  • New Zealand is at RED in the Protection Framework.
  • We are dispatching all orders within 1 - 3 working days.
  • Castle Parcel courier deliveries are taking between 1-3 working days once the order has been dispatched.  This depends on your location in New Zealand. Please allow extra time for Rural addresses or South Island locations.

Returns Policy

Please choose carefully, as we are an outlet store, we do not offer returns or an exchange if you have changed your mind about an order. 

If goods are faulty (& this hasn't been disclosed when purchasing), we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2-5 business days), the time it takes us to process your return once we receive it (1 to 3 working days), and the time it takes your bank to process our refund request (2 - 5 working days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.